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TERMS OF SERVICE

Last updated: April 2, 2026

Please read these Terms of Service ("Terms") carefully before using duskai.io and related services, including mobile applications (collectively, the "Service") operated by Dusk AI LLC ("Company," "we," "us," or "our"), a Texas limited liability company.


1. Acceptance of Terms

By accessing or using the Service, or by clicking to accept these Terms when that option is made available, you accept and agree to be bound by these Terms and our Acceptable Use Policy ("AUP"), which is incorporated by reference. If you do not agree, you must not access or use the Service.

These Terms require binding arbitration on an individual basis to resolve disputes, rather than jury trials or class actions. See Section 17 for details.


2. Eligibility and Age Requirement

The Service is available only to individuals who are:

  • at least 18 years of age (or the age of majority in their jurisdiction, if higher); and
  • legally permitted to access age-restricted AI features in their jurisdiction.

By creating an account, you represent and warrant that you meet these requirements. We verify age through birth year collection at registration. If we determine that a user is under 18, their account will be terminated immediately and all associated data will be deleted.

The Service may include age-restricted or otherwise sensitive AI-generated content. By using the Service, you acknowledge and accept this. If you do not meet the eligibility requirements above, you must not access or use the Service.


3. Account Registration and Security

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

  • maintaining the confidentiality of your login credentials;
  • all activity that occurs under your account;
  • notifying us immediately at [email protected] of any unauthorized access; and
  • keeping your account information up to date.

Your account is personal to you and must not be shared with or transferred to any other person. We may disable any account at our sole discretion, including for violation of these Terms.

If you use Google Sign-In, your authentication is processed through Google's OAuth service and is subject to Google's Terms of Service and Privacy Policy.


4. The Service

Dusk AI provides AI-powered companion characters with persistent long-term memory. The Service uses artificial intelligence models to generate fictional character responses based on your input. Key features include persistent memory (characters remember details across conversations), user-created characters, and curated preset characters.

We reserve the right to modify, update, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.


5. AI-Generated Content Disclaimer

All character responses are generated by artificial intelligence and are entirely fictional. You acknowledge and agree that:

  • AI characters are not real people and do not possess genuine emotions, consciousness, or intentions.
  • All Output is generated automatically using machine learning models and is provided strictly for entertainment purposes.
  • Output may be unpredictable, inaccurate, offensive, or inconsistent with your expectations. Output may contain inaccuracies or fabricated information and should not be relied upon as factual.
  • You will not rely on Output for decisions with legal, medical, psychological, financial, or other professional consequences.
  • The Service may simulate intimate, romantic, or personal interactions using fictional AI characters. These simulations are entirely artificial. You are not communicating with a real person.
  • Output does not reflect the views or values of the Company.

The Company disclaims all liability for harm, loss, or injury arising out of any reliance on or use of content generated by the Service.


6. User Content

You may provide input to the Service ("Input"), and receive output based on that Input ("Output"). Input and Output are collectively "User Content." You are responsible for your User Content, including ensuring it complies with these Terms and the AUP.

Ownership. As between you and the Company, and to the extent permitted by law: (a) you retain ownership rights in your Input; and (b) you own the Output generated from your Input. Due to the nature of AI, other users may receive similar Output, and this ownership assignment does not apply to independently generated similar Output.

License to Us. By providing Input, you grant the Company a nonexclusive, worldwide, royalty-free, irrevocable, sublicensable license to use, reproduce, modify, and process your Input as necessary to operate, improve, and develop the Service, including to train and improve our AI models. This license does not extend to publicly displaying your private Input outside of the Service.


7. Persistent Memory Feature

A core feature of the Service is persistent memory — our system automatically extracts and stores key facts and details from your conversations ("Memories") to enable character continuity across sessions. By using the Service, you acknowledge and consent to the extraction and storage of Memories derived from your conversations. Memories are associated with your account and specific characters.

You may request deletion of specific Memories or all Memories associated with your account by contacting [email protected]. Deletion of Memories may affect character continuity and the quality of your experience.


8. User-Created Characters

You may create custom characters on the Service. By creating a character, you represent and warrant that:

  • you have the right to use all content associated with that character, including names, descriptions, images, and personality traits;
  • the character does not infringe any third-party intellectual property rights, rights of publicity, or privacy rights;
  • the character does not depict or attempt to depict any real person without their clear consent; and
  • the character complies with the AUP.

You retain ownership of original characters you create. By making a character publicly available on the Service, you grant the Company a nonexclusive, worldwide, royalty-free license to host, display, and distribute that character within the Service.

We do not pre-review user-created characters and are not responsible for user-created content that infringes third-party rights. We may remove any character at our sole discretion for any reason, including violation of these Terms or the AUP.


9. Community Standards and User Controls

User-created characters and other community-facing content must comply with these Terms, the AUP, and our moderation rules. We may use automated tools and human review to detect and restrict content that may be unlawful, unsafe, deceptive, or otherwise prohibited.

Users may report characters for review, and may hide individual characters or block specific creators from their own experience. These user controls affect only that user's account and do not guarantee immediate removal of reported content from the Service.

We may remove, limit, deprioritize, or otherwise restrict any character, account, or content if we believe it violates our rules, presents a safety risk, or creates legal or platform compliance concerns.


10. Prohibited Uses

You agree not to use the Service in violation of the AUP. Without limiting the AUP, you must not:

  • use the Service if you are under 18 years of age;
  • use the Service to generate content that depicts, exploits, or harms minors in any way, including exploitative or age-inappropriate content involving minors or characters that appear to be minors;
  • generate content depicting any real, identifiable person in intimate, violent, or otherwise inappropriate contexts without their clear consent;
  • impersonate any person or entity;
  • use the Service to harass, threaten, stalk, or harm others;
  • attempt to access other users' accounts or data;
  • use automated systems (bots, scrapers, crawlers) to access the Service without our written permission;
  • attempt to bypass, disable, or circumvent any content filters, safety systems, or security measures;
  • reverse engineer, decompile, or attempt to extract the source code or underlying models of the Service;
  • use Output to develop AI models or services that compete with the Service;
  • use the Service for any illegal purpose; or
  • use the Service in any way that violates applicable payment network rules, including Visa and Mastercard standards.

11. Paid Subscriptions and Purchases

Subscription Plans

If you purchase a paid subscription, you agree that your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize us (through our payment processor) to charge your payment method at each renewal.

If you cancel, you retain access to paid features until the end of the current billing period. No partial refunds are issued for unused time within a billing period.

Payment Processing

Payments are processed by Stripe, our authorized third-party payment processor. We do not store your full payment card information. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy.

Refunds

All payments are final and non-refundable unless required by applicable law. Refund requests may be submitted to [email protected]. Chargebacks or disputed transactions may result in immediate suspension or termination of your account.

Price Changes

We may adjust subscription fees from time to time. We will provide at least 30 days' notice of price changes. Any price change applies to the next billing cycle, and you may cancel before the new price takes effect.

EU Consumer Rights

If you are a consumer in the European Union, you may have a legal right to withdraw from a purchase within 14 days. By purchasing a subscription and beginning use of the Service, you consent to immediate performance and acknowledge that you may lose your withdrawal right once access or use begins. See our Cancellation Policy for details.


12. Intellectual Property

The Service and its contents, features, and functionality (excluding User Content) are owned by the Company and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, or publicly display any Company materials without our written permission.


13. Copyright Infringement (DMCA)

We respect intellectual property rights and comply with the Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, submit a takedown notice to [email protected] containing:

  1. identification of the copyrighted work;
  2. identification of the infringing material and its location on the Service;
  3. your contact information;
  4. a statement of good faith belief that the use is not authorized;
  5. a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on their behalf; and
  6. your physical or electronic signature.

We will respond to valid DMCA notices promptly by removing or disabling access to the allegedly infringing content. The Company's policy is to terminate accounts of repeat infringers.


14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY CONTENT WILL BE ACCURATE OR RELIABLE.

The foregoing does not exclude or limit any warranty that cannot be excluded or limited under applicable law.


15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF $100 USD OR THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

These limitations do not affect liability that cannot be excluded or limited under applicable law.


16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms or the AUP; (b) your use of the Service; or (c) any Input you submit or Output you generate, use, or share.


17. Monitoring, Enforcement, and Termination

We may, but are not obligated to, monitor use of the Service. We may:

  • remove or refuse to post any User Content for any reason;
  • take any action we consider necessary regarding User Content that we believe violates these Terms, the AUP, or applicable law;
  • disclose your information to law enforcement or other authorities as required by law;
  • report any suspected child exploitation material to the National Center for Missing & Exploited Children (NCMEC) and applicable authorities;
  • terminate or suspend your account for any reason, including any violation of these Terms or the AUP; and
  • cooperate with law enforcement and court orders.

Upon termination, your right to use the Service ceases immediately. We may delete your data upon termination in accordance with our Privacy Policy.


18. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Arbitration and Class Action Waiver

You and the Company agree to resolve disputes through binding individual arbitration rather than in court. You waive the right to participate in class actions, class arbitrations, or representative proceedings.

Either party may demand that a dispute be resolved by arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted virtually or, if necessary, in Texas. Each party bears its own costs, except as otherwise provided by the AAA Rules or applicable law.

Small Claims Exception. You may elect to pursue your claim in small-claims court rather than arbitration, provided the claim falls within the court's jurisdictional limits.

EU/UK Consumer Exception. If you are a consumer habitually resident in the European Union or the United Kingdom, this arbitration provision does not apply. Instead, you may bring proceedings in the courts of your country of residence, and nothing in these Terms limits your rights under applicable consumer protection law.

Time Limit

Any dispute must be brought within one (1) year of the date the dispute arose, except where applicable law requires a longer period.


19. EU Digital Services Act (DSA) Disclosures

If you are a resident of the European Union:

  • Intermediary Service. The Company operates the Service as a hosting provider. We store and display User Content and AI-generated Output at the direction of users, without prior editorial control.
  • Transparency. We will publish transparency reports as required by the DSA.
  • Notice and Complaints. If you believe any content on the Service violates applicable law or our policies, you may submit a notice under our Complaints Policy.
  • Appeals. If your content is removed or your account is restricted, you will be notified and may file an appeal by contacting [email protected].
  • EU Contact Point. EU users may contact us for DSA-related queries at: [email protected] (English).

These provisions apply only to users located in the European Union.


20. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full effect.


21. Entire Agreement

These Terms, together with the AUP, Privacy Policy, and any other policies referenced herein, constitute the entire agreement between you and the Company regarding the Service.


22. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by posting a notice on the Service. Changes to the dispute resolution provisions will not apply retroactively to disputes for which notice was given before the change. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.


23. Contact

Questions about these Terms should be directed to:

Dusk AI LLC Email: [email protected]

For copyright claims: [email protected] For EU DSA inquiries: [email protected]


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